The skilled companies firm launched its “Digital Well being Know-how Imaginative and prescient 2020” report that recognized 5 developments that emerged earlier than the COVID-19 pandemic, however which have solely accelerated due to it.
The developments relate to digital affected person expertise, synthetic intelligence, good units, robots and innovation.
The pandemic has turned digital applied sciences right into a lifeline for a lot of. It has turn out to be the way in which individuals obtain healthcare, get details about the virus, and keep in contact with household and associates and the way individuals entertain themselves throughout the lockdown.
The survey discovered that 85% of well being executives imagine that know-how has turn out to be an inextricable a part of life, and 70% of worldwide shoppers count on it to turn out to be a good larger a part of their lives within the subsequent three years.
In the case of the way forward for affected person engagement, 90% of well being executives imagine organizations must elevate their relationships with prospects and companions in the event that they hope to compete.
“Folks right this moment count on extra from their digital experiences,” the authors wrote within the report. “They need to really feel vital and as if the healthcare group acknowledges and takes discover of them. Gone are the times of mass companies and black field personalization.”
The report says that organizations can set themselves up for future success by customizing the patron expertise and by giving shoppers company over their well being selections.
The way forward for AI is already within the works, with 69% of healthcare organizations saying they’re piloting or adopting it. They will use AI by plugging it into present workflows to automate processes, to display and triage sufferers utilizing chatbots, to reconfigure provide chains, and extra.
To achieve success with regards to AI, well being care organizations should work with AI as a substitute of merely automating the workflow, based on the report. This collaboration could be performed by way of developments in pure language processing to assist individuals and machines higher work collectively.
“Suppliers and payers that facilitate human-machine collaboration right this moment will be capable of reimagine each facet of their group, from the way in which they take care of sufferers to the way in which they rent and prepare staff,” the report says. “True pioneers will use these capabilities to reinvent care supply.”
Good units have turn out to be a extra distinguished presence as individuals invite them into their lives to assist combat the COVID-19 virus and to share well being knowledge with their medical doctors. Nevertheless, the examine argues that, whereas individuals do profit from know-how, persons are involved about how their knowledge is used. Seventy % of healthcare shoppers surveyed mentioned they’re involved about knowledge privateness and business monitoring related to their on-line actions, behaviors, location and pursuits.
To fight that concern, the report means that healthcare organizations should make sure that their working fashions are outfitted to deal with the possession of client knowledge. It additionally says that innovators should get snug releasing merchandise which will appear unfinished on the time with the intention of remodeling over time.
COVID-19 has moved robots out of the warehouse and into the healthcare system, based on the report. Greater than 70% of well being executives mentioned that robotics will allow the following technology of companies within the bodily world.
With the rising variety of robots within the well being sector, the report says that organizations should combine them into the workforce in a manner that produces belief with present workers. The report discovered that 54% of well being executives say their staff can be challenged to determine the way to work with robots.
“A correct introduction issues with regards to bringing robots into healthcare settings,” the report says. “Gauge the sentiment, attitudes and fears of staff and shoppers alike – and adapt accordingly.”
With 78% of the healthcare executives saying they imagine that the stakes for innovation have by no means been greater, the report notes that “getting it proper” would require new methods of innovating with ecosystem companions and third-party organizations.
“COVID-19 has not slowed digital know-how innovation; relatively, it’s amplifying it to historic ranges,” mentioned Dr. Kaveh Safavi, a senior managing director in Accenture’s Well being observe and an creator of the report, in an announcement. “Given the present surroundings, healthcare organizations should elevate their know-how agenda to discover rising digital applied sciences that present the best infrastructure to assist individuals really feel safer about utilizing know-how instruments for his or her healthcare expertise.”
HOW IT WAS DONE
This report was derived from Accenture’s annual Tech Imaginative and prescient 2020 report, which predicts developments prone to disrupt enterprise within the close to future.
The analysis group gathered enter from Know-how Imaginative and prescient Exterior Advisory Board and performed interviews with trade consultants. It additionally performed a web-based survey of over 6,000 enterprise and IT executives from 25 completely different nations. The survey took responses from November 2019 to January 2020.
On the identical time, the corporate surveyed 2,000 individuals within the U.S., U.Okay., China and India, with respondents representing completely different age and demographic teams, to grasp the use and position of know-how in individuals’s lives.
THE LARGER TREND
The concept the technological improvements that got here out of the COVID-19 pandemic are right here to remain just isn’t new.
Over the course of the pandemic, know-how has been tailored to observe, check and deal with the virus. New developments in digital therapeutics, on-line coaching, at-home testing and extra have come onto the market lately.
ON THE RECORD
“The intersection between digital know-how and healthcare experiences has definitely accelerated with the COVID-19 pandemic, and main the way forward for care will demand rethinking core assumptions in regards to the intersection of individuals and know-how,” Safavi mentioned. “Folks’s perceptions of and relationships with know-how are altering, and to adapt, healthcare payers and suppliers want to revamp digital experiences.”