Digital well being adoption noticed a dip earlier than COVID-19, however the pandemic introduced it into limelight

Digital health adoption saw a dip before COVID-19, but the pandemic brought it into limelight

It’s no secret {that a} international pandemic dialed up digital adoption. However a brand new research out of Accenture factors out that previous to the lockdown shopper adoption of those instruments had slowed, and warns that gamers within the digital well being area have to be cognizant of shopper issues. 

“Whereas digital healthcare has accelerated, we discovered that the themes of our 2020 analysis nonetheless ring true: Shoppers are occupied with digital providers, however a cumbersome digital expertise turns them off,” authors of the report wrote. “Issues over privateness, safety and belief stay, together with problem integrating new instruments and providers into day-to-day medical workflows.”


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Accenture’s analysis confirmed that the patron adoption of digital instruments had fallen from its 2018 research. For instance, in 2018, 48% of consumer-survey-takers reported that they used a smartphone or pill to handle their well being, whereas originally of 2020 that price dropped to 35%. The speed of wearable use additionally dropped from 33% in 2018 to 18% at the beginning of 2020. 

Researchers discovered that charges had the sharpest drop amongst youthful generations. For instance, it factors out that smartphone apps went from a 63% adoption price amongst these ages 18-34 in 2018 and fell to 50% in 2020. 

The report goes on to notice that after their analysis was performed, telemedicine corporations noticed skyrocketing adoption. For instance, Amwell reported a 2,000% improve in direct-to-consumer telemedicine app visits from January to March 2020. Nonetheless, the report notes that privateness issues and digital ease might affect a consumer’s selections sooner or later. 

“Boundaries to adoption might nonetheless impede progress. Whilst shoppers acquire confidence in digital instruments and providers post-pandemic, there may be nonetheless work to be completed to satisfy expectations for superior digital providers,” authors of the report wrote. “Amid the pandemic, shoppers with nowhere else to show had been pressured to decrease their expectations for the standard of digital well being experiences. However as issues normalize, we imagine that buyers will revert to prior expectations.”


This yr the digital well being business has not solely expanded its consumer base, but additionally its monetary one. In line with Rock Well being, six months into 2020 buyers have poured a record-shattering $5.four billion within the digital well being business. 

Within the report researchers famous that that they had anticipated a significant slowdown in funding because of the coronavirus pandemic, which initially occurred. However on the tail finish of Q2 there was a significant upswing.

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