China’s JD Well being launches “household physician” telehealth service

China’s JD Health launches “family doctor” telehealth service

JD Well being, the healthcare subsidiary of, a Chinese language e-commerce big, launched a “household physician” service primarily based on an “web +healthcare” mannequin earlier this week. 

As much as eight relations might share a “household physician” service bundle which incorporates limitless 24/7 on-line medical session assist with rapid response from a basic practitioner, medical session with consultants inside 48 hours, making face-to-face appointments with well-known medical doctors from 3A hospitals (Chinese language hospitals are categorised into three tiers with tier three being the best and every tier is additional categorised into A, B or C sub-tiers. 3A represents the top-tier hospital), getting fixed and customized well being administration recommendation and extra.

In a big nation like China, having access to top-tier hospitals may be tough and JD Well being’s “household physician” service current an alternate for them to rapidly join with medical specialists and main medical doctors on-line and offline.

In line with JD Well being, the corporate has recruited about 300 full-time medical doctors working because the core group for the “household physician” providers. 92% of medical doctors have greater than 10 years of scientific expertise.
Along with seeing medical doctors on-line or offline, customers should buy drugs on JD’s platform and luxuriate in its quick supply service. There are over 220,000 healthcare merchandise on JD Well being starting from OTC medication, medicines for power illnesses, medical gear, and vitamin merchandise.


Whereas on-line medical consulting has been on the rise in China, the COVID-19 pandemic has accelerated its use and adoption. JD Well being launched its free on-line session platform to take care of COVID-19 in late January this 12 months and rapidly expanded the scope of its free session providers to cowl all medical departments and illnesses.

JD Well being stated that from late January to mid-April, its on-line session platform has responded to a complete of greater than 9 million inquiries, with a mean every day session quantity of greater than 120,000.

DealstreetAsia lately reported that JD Well being has entered a take care of Hillhouse to lift $830M in Collection B funding. JD Well being obtained $1B in Collection A funding in 2019, led by with traders equivalent to CICC Capital and Baring Non-public Fairness Asia.


“The core worth of the ‘household physician’ product exists in that it will probably provide totally different medical service codecs primarily based on sufferers’ want and match medical sources extra precisely. Gathering extra high quality medical sources round customers is what is basically wanted now. This new expertise and enterprise mannequin will set a brand new benchmark on this business,” stated Lijun Xin, CEO of JD Well being.

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