Abu Dhabi Telemedicine Centre achieves ‘highest-ever’ JAWDA audit rating

Abu Dhabi Telemedicine Centre achieves 'highest-ever' JAWDA audit score

Abu Dhabi Telemedicine Centre (ADTC) has revealed it has efficiently renewed its knowledge certification for 2020, following its achievement of acquiring its “highest-ever” audit rating. The centre scored 98.7% throughout its digital audit by JAWDA, the healthcare high quality index developed by the Division of Well being (DoH) Abu Dhabi.

A three way partnership between the UAE’s Mubadala Growth Firm PJSC and Swiss telemedicine supplier, Medgate AG, ADTC is residence to a crew of “skilled and authorized physicians and nurses” providing 24/7 non-emergency medical consultations to eligible Abu Dhabi and UAE residents.


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The JAWDA audit reportedly assessed the centre’s high quality of coding, assortment and submission of scientific knowledge, in addition to its position in Mubadala Healthcare’s initiatives to assist include COVID-19 this yr.

“We’re actually happy with our caregivers, offering first-rate compassionate care to sufferers. The crew of healthcare professionals managed to manage so effectively with an unlimited improve of their workload through the pandemic, whereas on the similar time meticulously following all of the data-quality procedures stipulated by the DoH and JAWDA,” mentioned Omar Fikree, appearing CEO of ADTC. “COVID-19 introduced into focus the significance of telemedicine and its position in optimising well being assets, bettering administration of demand, and growing entry to healthcare providers.”

In comparison with pre-COVID-19 occasions, Fikree defined that calls to ADTC spiked by 2,000% through the begin of the pandemic. The centre registered 68,524 calls between the months of March and July 2020, out of which included 22,311 accomplished teleconsultations and 15,289 medical instances.

In the meantime, ADTC’s “Distant Care” initiative – a collaborative resolution between Mubadala Healthcare and the DoH to assist liberating up hospitals in Abu Dhabi from COVID-19 “by monitoring or treating at residence sufferers who’re asymptomatic or have solely delicate signs” – accomplished greater than 10,940 affected person consultations and a couple of,000 evaluation calls.

“Now that individuals have realised the comfort of with the ability to name 24/7 for non-emergency well being points and have a same-day session with a doctor within the consolation of their very own properties, we expect demand to proceed to rise. In flip, via our state-of-the-art amenities and world-class knowledgeable caregivers in telehealth – supported by the innovation drive at Mubadala Healthcare – ADTC is effectively positioned to guide the wave of transition in care supply,” Fikree added.


“As we enter the ‘new regular’ of neighborhood well being, telemedicine is about to play an indispensable position in the way forward for drugs. It can assist us to ship and improve entry to the healthcare providers that sufferers now want essentially the most, in a secure, safe and environment friendly method,” acknowledged Hasan Jasem Al Nowais, Senior VP of Mubadala Healthcare. “We congratulate ADTC for attaining such a outstanding rating. This bears testomony to its dedication to repeatedly enhance its distant well being applied sciences and to keep up its excessive requirements, not solely in delivering telemedicine providers, but in addition in areas resembling knowledge administration and processing.

“This accolade wouldn’t have been attainable with out the astounding proficiency of our caregivers and their experience in delivering telemedicine care.”

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